Effective Date: 29 May 2026
At Zip Ghana, we respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you use our website, mobile applications, products, and services.
This Privacy Policy applies when Zip Ghana collects and uses personal information for its own business purposes. Where we process information on behalf of a business customer, partner, or merchant, that organization’s privacy notice may also apply, and you may need to contact them directly to exercise certain rights.
By using our services, you acknowledge that your information may be collected and used as described in this Privacy Policy, subject to applicable law.
Depending on how you interact with us, we may collect the following types of personal information:
· Identity and contact details, such as your name, phone number, email address, business name, and address.
· Account and profile information, such as login details, preferences, and support history.
· Transaction and payment information, such as billing details, payment status, and purchase records.
· Device and usage information, such as IP address, browser type, device information, pages viewed, and actions taken on our services.
· Communication, such as messages you send to us, customer support requests, and responses to surveys or promotions.
· Location information, where enabled by your device or needed to provide location-based features.
We collect information directly from you, automatically when you use our services, and from trusted third parties where permitted by law. For example, we may collect information when you create an account, make payments, contact support, subscribe to updates, or browse our website.
· Provide, operate, and improve our products and services.
· Create and manage accounts, orders, subscriptions, and payments.
· Communicate with you about your account, service updates, security alerts, and support requests.
· Personalize your experience and understand how our services are used.
· Prevent fraud, misuse, and other unlawful activity.
· Comply with legal, regulatory, and contractual obligations.
· Send marketing communications were permitted by law and subject to your choices.
Subject to applicable law, you may have the right to access, correct, update, delete, or object to certain uses of your personal information. You may also opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us directly.
To exercise your rights or make a privacy request, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.
· With service providers who support our business operations, such as hosting, payments, analytics, customer support, and security.
· With business partners or merchants, it is necessary to provide the service you requested.
· With professional advisers, regulators, law enforcement, or courts where required by law or to protect rights, safety, and security.
· In connection with a merger, acquisition, financing, restructuring, or sale of assets.
We may use cookies and similar technologies to keep our services secure, remember your preferences, analyse traffic, and improve performance. You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, including providing services, meeting legal obligations, resolving disputes, and enforcing agreements. We also use reasonable technical and organizational safeguards to protect personal information, although no system is completely secure.
Your personal information may be processed in Ghana and in other countries where our service providers operate. Where required, we take reasonable steps to ensure appropriate safeguards are in place for cross-border data transfers.
Our services are not directed to children, and we do not knowingly collect personal information from children unless permitted by law and with appropriate consent where required.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we do, we will update the effective date above.
If you have questions about this Privacy Policy or how Zip Ghana handles personal information, please contact us at:
Zip Ghana
Email: info@zipghana.com
Phone: 0303 980 335